|DPD - Ordered||DPD - Dispatched||DPD - Delivered|
|Mon-Thurs before 2.30pm||Same Day||Next Day|
|Friday before 2.30pm||Same Day||Monday|
|Monday-Wed after 5pm||Next Day||Day After|
|Friday after 5pm, Saturday and Sunday||Monday||Tuesday|
- Our UK orders are sent via DPD Local and will require signature on delivery, occasionally alternative providers may be used.
- Special timed deliveries are not available in Scotland or Northern Ireland.
- Occasionally there may be a delay from our delivery partner, we do not take responsibility for this and we can not issue a refund on your delivery.
- We do not take responsibility for any issues with DPD.
- Any orders left outside an address or stolen from an address will have an investigation raised with DPD. Unfortunately we do not replace or refund any of these orders unless a success investigation is the outcome.
- We do try our best to ensure your parcel gets to you next day, occasionally there may be a reason for a delay, especially during busy times of the year.
- If any order is sent back to us due to missing delivery an additional delivery fee will be applied for resending of the order back to you.
- PLEASE NOTE, DUE TO THE NATURE OF OUR PRODUCTS DPD ARE UNABLE TO LEAVE YOUR ORDER IN A SAFE SPACE OR WITH A NEIGHBOUR.
- Ask Pharmacy is not responsible for any loss of income due to non-delivery or late deliveries.
- We do NOT take responsibility for any undelivered orders due to customs returning the products back to us. If this does happen a refund will be issued to yourself.
If you have any special delivery request or concerns, please contact us by calling 01616371404 or email us at firstname.lastname@example.org.